Katrin exudes empathy and genuine concern while noticing nances in voice tone and body language. Her expertise in skills like active listening and reflection make it easy for clients and beliefs. Katrin has the ability to communicate understanding and acceptance of powerful emotions being discharged. Instead of simply giving advice, she patiently waits for her clients to open up, identify problems and express reasons for dissatifaction with life's circumstances. As a coleague, I can say that Katrin possses the same interpersonal qualities as I would look for in a friend or mentor. Her warmth and encouragement makes one believe that she is invested in their success. She is committed to lifelong learning and spends an extraordinary amount of time reviewing evidenced-based resarch findinges and she uses her knowledge to both consult with and teach her colleagues.